Dameware host actively refusing connection fix
Posted by: David
The issue?
You can't connect to a client using dameware because it is actively refusing your request.
Resolution
Go into the device manager and delete the dameware mirror driver which is listed with the display drivers.
If that does not work consult dameware support to make sure you don't have a network issue causing the issue.
How to back up your old CD’s while you can still use them!
Posted by: David
Problem:
You have this sweet old game that you loved to play but have a hard time finding another copy of it on the market without having to pay more for it now then you did when it was new. Or, you just have some data on some old CD's that you are afraid might get damaged or destroyed and you would like to have a digital back up as well.
Solution:
- Go to http://www.magiciso.com/
- Click 'Download' on the Navigation Bar
- Then hit download from either Site 1 or Site 2
- Once finished downloading, Install the program
- Start the program, it will ask you if you want to register but that won't be necessary. Just hit Try it!
- Once the program has started you should see,

- Then click on Tools, Make ISO from CD/DVD-ROM,

- Then select which CD/DVD drive to save from, where to save the file to, the file type (.iso) and then select start,

- Here you will start to see a status bar which will disappear when your image is done being created. Unless you get any error messages it should have completed the image successfully. You now have a digital backup of you old CD or DVD you were afraid would get damaged.
Windows 7 NK2 file location
Posted by: David
The problem?
You don't know where the .NK2 file is for Outlook in Windows 7.
The solution
- Go to my computer.
- Click on the C: drive
- Click on Users
- Click on the account of the User who you want to find the .NK2 file for
- Open the AppData folder. If you can't find it, you will need to show hidden files and folders.
- Click on Roaming
- Click on Microsoft
- Click on Outlook
- You should now see the outlook file as such below.
Installing Crystal Ease for all users
Posted by: David
Why won't Crystal Ease install for all users?
There are two reasons why it might not be working even though you might have installed is successfully.
- You installed the software on a computer using an account that is not an administrator.
- If you did install it as an admin and can't get it to run on other accounts that is because Crystal Ease doesn't support all accounts to run from the initial installation without some modification.
What can you do about it?
A: You installed the software on an account that wasn't an administrator
- Uninstall Crystal Ease.
- Log onto an account that is a computer administrator.
- Install Crystal Ease.
- Enter your release code.
- Enter upgrade release code if necessary.
B: You installed the software as an admin, but want other users to have access to the program.
Since Crystal Ease doesn't support this necessarily, it won't be a popular solution but there isn't much for choices. Crystal Ease will always work on the account which installed it and entered the release codes. Here is what you do for other accounts that will use the computer.
- Go to C:\Program Files\Surfing Gecko Software\Crystal Ease\ (or wherever you installed it)
- Find CEV.EXE and make it a shortcut on the desktop of the account (or all users account) that will be using it. Delete the old shortcut
- When that user goes to open Crystal Ease for the first time, it will ask for the release codes. Unfortunately they will have to have someone enter in the release codes if they don't have access to them.
- Once someone has the release codes set up on their account on a particular computer they can continue opening Crystal Ease as they please.
Big time tip for success
Create a generic account for users to log into if you expect more than a few people to log onto and use Crystal Ease on a computer. This way you will only have to prepare Crystal Ease one time instead of doing it several times.
Word and Outlook are messed up whenever I open a new document/email
Posted by: David
What's wrong?
You opened up Word or Outlook and were going to type a new document or email but the format is all messed up.
How did this happen?
You accidently, or maybe not so accidently changed your template for regular blank documents.
What does a regular blank template mean?
Every time you open up Word or Outlook (which uses Word) you open up a blank document template. Normally this would just include a basic file with normal margins and nothing in it.
Some people change their normal template because they do certain jobs over and over so it was a good idea for Microsoft to allow you to edit that, but if you didn't know that you changed it or how it was possible to change it then you have a problem, and that's why you are here.
OK, so you understand what is going on but you just want to fix it.
Windows 7 Office 07
- First make sure you have your folder options set to view hidden files. You can search how to do that if you don't know how, it is very simple.
- Then, browse to your C: drive, then go to Users > Username > App Data > Roaming > Microsoft > Templates and you should see the normal.dotm file.
- From here you should close Outlook and Word and make sure that they are closed in the task manager.
- Simply delete the normal.dotm template file. It will be recreated from scratch when you start Word again.
Windows XP Office 07/03
- Follow the same isntructions for Windows 7 and Office 07 but go to C:\Documents and Settings\username\Application Data\Microsoft\Templates.
- From here you can delete normal.dotm for Office 07 or normal.dot for Office 03.
Tip for success
Try to remember this can affect Outlook as well. Outlook uses Word to edit e-mails so it is important that you recognize this as a possible problem for similar issues with Outlook as well. Most people who use a computer wont understand this, so it is important to keep it in mind.
Deleting from and editing the spiceworks database
Posted by: David
Why edit the spiceworks database?
- You need to correct an error you made
- You need to delete an old item
- You feel more comfortable navigating the database
WARNING
- If you don't understand what you are trying to do before you attempt to do this you might as well not bother. If you delete something in your database that was included as a foreign key for something else you could really mess things up. Be careful!
How to edit the database
- First thing you need is the ability to edit the database. The one prerequisite for this walk through is that you have Firefox. I find it hard to believe someone in IT wouldn't have this browser right now, but if not, download it.
- The next thing you need to do is open up Firefox browser and go to tools > add ons.

- After the Firefox add on window is up, search for "sqlite manager" and it should be the first result. Compare to the image below and hit "Add to Firefox".

- With Firefox you will get a confirmation window asking you to hit "install now" to install the add on. Do it.

- Once it is installed, it will ask that you restart Firefox. Do it. You can just click the "Restart Firefox" button.

- Once Firefox is restarted the add ons window should come back up saying that 1 add on had been installed. You can just close this window.

- Now you need to go to the Firefox menu bar and click on Tools > SQLite Manager.

- It might take a moment to load it, so be patient. Once it does load it should look like this.

- To view your data base click on File > Connect Database.

- Now you should see a file explorer asking you to find the database you want to open. The first thing you want to do is change your file type to "All Files" because you won't see the spiceworks database with the default selection. Next you will need to browse to C:\Program Files\Spiceworks\db and select the spiceworks_prod.db file and hit open.

- Once the database is open you should see this.

- On the left you see an expandable list of tables that contain your information. In this example I am going to edit the information in a ticket. Browse down the table list and click on the "tickets" table. Click the "Browse & Search" tab.

- The rows that are displayed to the right in the "Browse & Search" tab are the actual rows of information in your database. To delete a row, just right click the row and select delete. To edit a row, right click the row and select edit.

- To edit the information, change what you like in the text boxes and save your changes by clicking "OK".

- Now your information in the database has been successfuly manipulated. Congratulations.
Have users run a batch file to find their IP Address
Posted by: David
Why have a user run a batch file to find their IP Address?
Simple, users don't know what their doing. Your CEO may be the smartest person you have ever met, but this doesn't mean they are informed enough about computers to find their IP address.
This is part of Network Support, being able to support your network, and preparing for issues where your users are having connection issues are hard to support without remote tools. Sometimes computers have trouble synching on the domain and other times users can swear they are connected when they really aren't.
The reason you make this a batch file is because while some users are computer literate and are able to follow along over the phone, others are near impossible. You know it.
How to make the batch file
- Open up notepad. Start > Accessories > Notepad
- Type in "ipconfig /all > c:\ip.txt"
- Save the file as ip.bat and store it directly on the C: drive
- Put the ip.bat file on all the computers you support
How to use the batch file
Scenario: User calls with connection issues, although they are able to access the Internet.
- Direct user to open up "My Computer"
- Direct user to open up the C: drive
- Tell them to look for the file named "ip.bat" and then double click it to run it
- If this didn't create a txt file on the c: drive called "ip.txt" then you are probably using windows 7. In Windows 7 you will need to right click the file and tell them to run the file as administrator
- Now tell them to open the "ip.txt" file and then request any information from an "ipconfig /all" command that you might possibly want.
Tip for success
Make sure the ip.bat file is on the computer when you send them out for deployment. That or you can create a policy that will make sure that file is placed on the computer.
If you want to go farther, you can put the file in the startup folder on Windows XP computers and it will generate a new copy of the ip.txt file every time the user logs on. This will take another step off the entire process.
How do I use the old Windows Search?
Posted by: David
Where did your old Windows Search go?
The old Windows Search was replaced in a patch a while ago. If you have Windows XP and you are fully up to date you probably have notice your little dog pal hasn't been showing up recently when you've been trying to search for your files. The new system doesn't actually scan your computer like the old search does. Instead, the new search scans your computer for you even when you don't want it to (slowing your computer down) and when you search for a file it goes through what it knows your computer has instead of what might be on your computer now.
That actually increases the speed of your search, but what if you just accidentally misplaced a file a second ago and you can't find it with the new search. Well, use the old faithful search. It is still there.
How do I get to the old search?
- In windows, you may notice the icon in your system tray. If your computer is running slow and you hover over this icon and it says indexing, you can stop it.

- Now, to get to your old search you can go to hover over the start button and right click it and select Explore.

- Now when you have the explorer up, you can hit the search button at the top of the explorer. This will bring up the nasty new search.

- From here, in the new search area use the scroll box to scroll down to the bottom of it, and you can see your old search companion dog! And beside him it says to click there to use the old search companion!

- Once you have clicked to use the old search companion you will be familiar with the search and probably more likely to find your files you just recently lost!

Building a “curved” table with php, mysql and html
Posted by: David
Why build a "curved" table
Many web designers like to build these "curved" tables in order to make their websites more aesthetically appealing. The tables aren't really curved obviously, but you can alter their contents to make them appear that way.
How to build a "curved" table
It is really simple. Your easiest solution if you are just going to make one out of HTML is to go to THIS LINK and follow that guide. If you are familiar with some web design and just haven't done this before I will save you some time and break it down in slow mode right now.
- Open up an image editing software.
- Create a 40x40 file (if you want a table with a 20px turn).
- Make sure the background is transparent.
- In the center of the file create a circle with the color of your table and extend it to the edge of your file working area.
- Crop the file into 4 separate files. You will want each corner of the circle saved into its own file.
- Save the corners of the circle, and then open up your HTML editor
- The first <td> tag in the first row of your table will need to have the top left circle image in it with the <img> tag. Since you are using a 20x20 image, set the <td width=20 height=20>.
- The next <td> tag in your first row of the table should be empty and only include a colspan option equalling the amount of columns you have in your table without the two edges. (N-2 = Number of columns - 2 curved columns).
- The last <td> tag in your first row of the table should have the top right circle image in it with the <img> tag.Since you are using a 20x20 image, set the <td width=20 height=20>.
- For all of the rows that will contain your information start with a <td> tag with a width of 20 and the bgcolor to match that of your curved column image. Also end the row with the exact same tag with the width of 20.
- Repeat steps 7-9 but with the respective images for the bottom.
- Publish it and make sure you tagged your table correctly.
How do I build a "curved" table with a loop using php and mysql?
Ok, now you have to pay attention. This is not quite nearly as easy.
Start by doing the usual and creating your database connection, and running your query and saving it to a variable, I use $r (standing for results).
Start by building the first row of your table.
echo '<table><tr bgcolor="#B6E6E7"><td width="20" height="20"><img src="topleft.png" /></td><td colspan="2"></td><img src="topright.png" /></td></tr>';
Now that you have the first row of your table you can begin your loop with your query. I have my loop set up to check if the row is odd or even in number that way to create a table with different alternating colors for each row.
$i = 1;
while ($row = mysqli_fetch_array($r)) { // LOOP THROUGH QUERY RESULTS
if ( $i&1 ) {// its an odd result
echo '<tr bgcolor="#B6E6E7"><td width="20"></td><td>'.$row[0].'</td><td>'.$row[1].'</td><td width="20"></td></tr>';
} else { //it's an even results
echo '<tr><td width="20" bgcolor="#B6E6E7"></td><td>'.$row[0].'</td><td>'.$row[1].'</td><td bgcolor="#B6E6E7" width="20"></td></tr>';}
$i ++;
} // END LOOP
Now if you noticed, the even rows had the <tr> tag with a bgcolor instead of the <td> tag. This is because I want those entire rows to match the color of the table corners. The odd rows only had the first and last <td> tags with the bgcolor selected so that it would appear our table was outlined.
The final thing you have to do is finish off your table by essentially doing the same thing you did in the table's first row.
echo '<tr bgcolor="#B6E6E7"><td width="20" height="20"><img src="bottomleft.png" /></td><td colspan="2"></td><img src="bottomright.png" /></td></tr></table>';
I hope at this point you can tell what is going on. The table is done. You can release your query results.
Now you can see something similar to
But with your data in it and the rows are alternating colors. Simple, yet appealing.
Exporting a spiceworks database
Posted by: David
Export your spiceworks database
I've had a few search queries hit my site looking for information on the spiceworks database. Here is some key information:
- The database store all of the information you need for spiceworks
- You will want to stop running spiceworks before you attempt to export it
- Once you export the database, it should be exactly like the old one
- This will allow you to put a spiceworks database on a different server/computer with the same information it had before
What do you do?
In file explorer go to C:\Program Files\Spiceworks\db\ and find the file spiceworks_prod.db.
Make sure Spiceworks is closed and the service is not running. You don't want anything manipulating the database file while you attempt to export it.
Once you have made sure that Spiceworks is not running, copy the database file locally on the hard disk renaming it as you please.
Once you have copied the database locally, you can go ahead and start Spiceworks up again if you need to.
Now you need to put the copy of your Spiceworks database file onto some media that you can transfer it to the computer that it will be going on. Or just transfer it over the network.
When you are ready to use the database on the next computer you will need to already have Spiceworks installed. Make sure the the program is not running and the service is stopped.
Browse back to C:\Program File\Spiceworks\db and replace the spiceworks_prod.db file with the copy of your database from the last computer. You can do this by deleting spiceworks_prod.db and renaming the copied .db file to spiceworks_prod.db.
Start spiceworks and you should have all your settings and information copied over from the last computer.
It is that easy!
Tip for success
Make sure that anyone using or that is going to be effected by Spiceworks being down knows ahead of time that there will be a short down time in exporting a database.
Keep your stakeholders happy.










